Southern Cross Care is very open and responsive to resident’s requests, and they always aim to satisfy those requests. They are very open to suggestions from residents like day trip locations.

Thank you, Guilford Young Grove, for your continued support especially Hannah the Leisure & Lifestyle Officer for all the activities you provide to us.

I have been in Ainslie for 14 months. I am receiving excellent care. The staff are helpful, pleasant, and friendly to both myself and my wife. The nursing staff are fantastic when I am unwell. The facility is clean and has magnificent views and is pleasant to live in. If you have to be in a nursing home situation, in my opinion this is the best.

The staff are always courteous anytime – day or night. Nothing is ever a trouble to them.

The staff without exception are kind, caring, very professional, considerate, and thoughtful. My observations are that all residents are treated in this way, and nothing is too much trouble for them. I am not an occasional visitor but spend the greater part of daylight hours there daily and therefore well-qualified to make comment from the heart.

I love being here. The care is great, and the food is good. I can go out when I please. I enjoy my trips out on the bus and like going to the BBQ’s.

My mother moved into the Rivulet last year. Since this time, she has been settled and happy. All team members are respectful and kind. Any request or concern has been dealt with in a timely manner and with excellent follow up.
To provide care in a respectful and kind manner at all times is comforting for me know. Thank you to the team.

Montessori caring is a system of education aimed at people living with dementia, who seek to develop natural interest and activities in the same manner and behavior as they used to prior to cognitive decline. I feel incredibly lucky and grateful that I have been part of this caring unit in Memory Support. Our residents can partake in any activities like jigsaw puzzles, quiz, singing etc. as their preference with supervision or support is required. It is beautiful to see.

As a new staff member, I am very happy in my position. The people I work with are helpful, friendly and informative.
I find Southern Cross Care to be supportive of their staff and provide excellent care to the residents.
There is excellent communication between management and general staff through staff meetings, electronic communication and in person.